As someone who tries to follow Apache httpd problem reports and fix as many as possible, I regularly encounter concern (and sometimes even extreme rudeness or hostility) on the part of the Apache user because they feel that their problem is not taken seriously or is otherwise ignored.

The unfortunate reality is that there are not nearly enough Apache httpd developers to properly handle every problem report. We are few, and for the most part we have day jobs that require our full attention in order to keep a roof over our head and food in our belly while we try to help out those in the user community who have encountered problems.

what can you do to help?

• please refrain from complaining or otherwise expressing frustration via the PR database... that sends a signal to those who volunteer their time that their effort is inadequate... while that may be true for your problem, overall there are many problems diagnosed and solved via the PR database, and there is no benefit from airing your grievance...
• continue to submit problem reports... every one is looked at even if there doesn't appear to be any activity on it...
• help us out as much as possible with your report... this includes providing relevant documentation when you create the report as well as trying to respond quickly to questions we ask or suggestions we make... if you aren't willing to help us work on your issue, why are we wasting our time in the first place?
• use the source... you have access to the source code... you (or someone you know or can hire with the proper skills) have the opportunity to find the code that is causing you a problem and fix it, even if the fix is particular to your environment and not suitable for general distribution
• if your company depends on Apache httpd, consider sponsoring a skilled developer to get involved in the maintenance and ongoing development of Apache httpd
• consider paying for support from one of the companies that sells support for Apache httpd (or servers based on Apache httpd) and contributes to the open source development effort of Apache httpd